RYOBI 18V ONE+ Stick Vac has lost suction

Last update: 02/05/2024, 12:26

Applicable Models

R18XSV9; R18XSV914; R18XSV9PET142; R18SV614; R18XSV912

Video file


Check if the rubber seal has dislodged: 
  • If you're experiencing a loss of suction from your Ryobi 18V ONE+ HP Brushless Stick Vacuum, it may be because the dust canister's rubber seal is dislodged or loose.
  • It's important that the canister seal is present and correctly seated, with both canister springs external to the seal’s placement.
  • With the seal correctly positioned and both canister springs external and visible to its placement, your vacuum should return to effective and efficient cleaning.
  • If your seal has become dislodged and is missing please follow below steps and a new seal will be sent to you from RYOBI customer service.


Products are likely to experience the problem: 

The following models have been identified as likely to experience easy dislodgement of the seal. Please check model number and manufacture date:

1) The model numbers:

Bunnings IN

TTi Product Number




18V ONE+ HP™ Brushless Stick Vacuum Tool Only



18V ONE+ HP™ Brushless Stick Vacuum 4.0Ah Kit



18V ONE+ HP™ Brushless Stick Vacuum With Dual Roller 2 x 4.0Ah Kit



18V ONE+ Stick Vacuum  4.0Ah Kit



18V ONE+ HP™ Brushless Stick Vacuum 2.0Ah Kit

2)  The manufacture date:
Of the above models only those manufactured within this manufacture date range may be impacted

Week (Inclusive)






Rubber seal missing: 

Step 1: Check the model and manufacture date on the product and see if it's within the range of provided above dates.

Step 2: Please call the RYOBI Customer Service Team and ask for part number 544997002. The replacement seal will be sent to you at no cost.

RYOBI Customer Service:

0800 028 491


Step 3: Please watch above video on how to insert seal.


Dirty dust cup, filter, roller bars: 
  • For maximum performance, the dust cup, filter, filtration system and rollers bars should be cleaned regularly.
  • Not maintaining these parts will cause a loss of suction


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