How can we help?

Check if the rubber seal has dislodged: 

• If you're experiencing a loss of suction from your Ryobi 18V ONE+ HP Brushless Stick Vacuum, it may be because the dust canister's rubber seal is dislodged or loose.
• It's important that the canister seal is present and correctly seated, with both canister springs external to the seal’s placement.
• With the seal correctly positioned and both canister springs external and visible to its placement, your vacuum should return to effective and efficient cleaning.
• If your seal has become dislodged and is missing please follow below steps and a new seal will be sent to you from RYOBI customer service.

Products are likely to experience the problem: 

The following models have been identified as likely to experience easy dislodgement of the seal. Please check model number and manufacture date:

1) The model numbers:

2)  The manufacture date:
Of the above models only those manufactured within this manufacture date range may be impacted

Rubber seal missing: 

Step 1: Check the model and manufacture date on the product and see if it's within the range of provided above dates.

Step 2: Please call the RYOBI Customer Service Team and ask for part number 544997002. The replacement seal will be sent to you at no cost.

RYOBI Customer Service:

0800 028 491

customerservice@tti.co.nz

Step 3: Please watch above video on how to insert seal.

Dirty dust cup, filter, roller bars: 

• For maximum performance, the dust cup, filter, filtration system and rollers bars should be cleaned regularly.
• Not maintaining these parts will cause a loss of suction