How to upload receipt when registering in MyRYOBI?

If you believe your RYOBI product may be faulty, we’re here to help make the warranty process simple and hassle-free. Follow the steps below to get your claim resolved quickly.

Before making a claim, check that:

• The product was purchased from an authorised retailer (e.g. Bunnings).  
  The warranty will not apply to RYOBI products that are purchased from Amazon, eBay, second hand and other non-authorised retailers.  
• The issue is due to a faulty product or craftsmanship (not misuse or wear and tear);
• The product is within the warranty period.  
  Our battery-powered 18V, 36V and USB lithium tools, as well as our LINK™ Modular Storage System, have impressive 6-year warranties. That’s broken down into 4 years of standard coverage PLUS an additional 2 years if you registered your product online within 30 days of purchase at MyRYOBI. For a full copy of the current warranty terms and conditions, along with products that fall outside of the extended warranty, please click on this link RYOBI Warranty Terms  
   

Visit the Returns & Exchanges desk at any Bunnings store. 

To ensure your claim is processed smoothly, have the following ready:

1. Bring the product you want to make a warranty claim for.  
   If the product is part of a kit, we recommend bringing the full kit with you. This helps the Bunnings team process your claim more smoothly. If the individual product is not available separately and is only sold as part of a kit, the full kit may need to be replaced.
2. The Bunnings Receipt (proof of purchase). Your receipt helps confirm your warranty and allows the team to assist you faster. It could physical or digital copy. If you have registered your product, you can find the copy at MyRYOBI.

1. The Bunnings team will check your product and confirm the issue.

Depending on the outcome, you may receive:

• A replacement product (most common)
• A repair (RYOBI 18V Framing Nailer [RFN1830X] and Ride-On Mowers)
• If product is unavailable a refund of the price or Bunnings Credit.

Repair Warranty Claim

For Ride-on mower repairs or assistance, please call our customer service team during business hours on 1300 697 962  

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Need More Help?

If you're unsure how to proceed or can’t visit a store, our support team can assist.

Visit RYOBI Warranty Information 
Call 1300 697 962 for assistance