How to Find Your Product Serial Number
If you need help with warranty, repairs, or product support, you may be asked for your serial number.
This guide will help you quickly find it and understand what it means.
What is a serial number?
A serial number is a unique number that identifies your specific product.
- Every product has its own serial number
- It helps us track when and where your product was made
- It’s often required for warranty claims and support requests
Where can I find the serial number?
You can find the serial number on your product’s rating/compliance plate.
What is the rating plate?
The rating plate is a label attached directly to your product. It usually includes:
- Serial number
- Product code / model number
- Electrical or technical details
Common places to look
Depending on the product, the rating plate may be located:
- On the side or back of the tool
- Under the base or housing
- Inside or underneath the battery compartment
- Near the motor housing or handle
Tip: Look for a small label with printed numbers.
What does the serial number look like?
The serial number is usually:
- A longer combination of letters and numbers
- Unique to your product
- Often labelled as:
- “Ser. No”
- “S/N”
Serial number vs product code – what’s the difference?
It’s common to confuse the serial number with the product code (model number).
Here’s how they are different:
| Serial Number | Product Code (Model Number) |
|---|---|
| Unique to your specific product | Same for all units of the same product |
| Used for warranty and support | Identifies the product type |
| Usually longer | Usually shorter |
| Changes for every item | Stays the same across all identical models |
Simple example:
- Many customers may have the same product code/model number
- But each product has a different serial number
Why do we need the serial number?
We may ask for your serial number to:
- Check your warranty status
- Identify your exact product
- Provide the right parts or support
- Help resolve issues faster
Still can’t find it?
If you’re having trouble locating your serial number:
- Check your user manual or packaging
- Look closely around the product for the rating plate
Need More Help?
If you're unsure how to proceed, take a photo of your product and contact our support team on 1300 697 962 for assistance
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