How can we help?

• Make sure the tap is turned on to medium pressure
• If drawing water from non-mains supply is there enough water pressure
• If drawing water from a bucket is there is not enough minimum water pressure to run the machine correctly (doesn't apply to 36V model)
• Check the garden hose for kinks or blockages
• Check the pressure hose for kinks
• If your using an inline water filter, check its not blocked
• Check the nozzle for blockages and clear with supplied cleaning tool
• Check the quality of supply of water as often tank water can have contaminants that can block the nozzle
• For AC models:
  • The motor maybe low on power if running extra long or multiple extension leads. Only use one lead suitable for outdoor use and no longer than 25m
• For models with inline filter included:
  • Check & clean the inline filter if fitted
• For 36V model:
  • Check the power setting is set to "Boost"
  • The battery has enough charge and is seated correctly

If there's a low/no consistent stream of water: 

• The line needs to be "primed" before each initial use. 
• Check the nozzle is clear. Use the supplied cleaning tool to check and clean the nozzle